Frequently Asked Questions

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How long has your company been in operation?
The family at PRECISION has been serving the wire industry for nearly 30 years. Our Company President and co-founder, George Webb, also was instrumental in setting up and overseeing a successful multi-wire operation at a major Northeastern region wire & cable manufacturing plant. Our experience and expertise in the industry is second to none.

Why have we not heard of you in the past?
Our company has been the Northeast Wire & Cable Industry's best kept secret for nearly three decades, serving a select group of manufacturers until the time came for us to grow. That time is now. Look for us at the upcoming Wire Focus International wire show.

Who pays for shipping?
Typically, the customer pays "Freight Collect" or Freight on Board (F.O.B.). In special circumstances, and on a case-by-case basis, our company may pay for shipping.

Is there a minimum purchase required to place an order with PRECISION?
No minimum purchase is required. If you are willing to pay the shipping, we can sell you as few as one (1) of any item we manufacture.

Can PRECISION customize flyers and equipment to suit our company's particular needs?
Yes. Our company's origins can be traced to precisely that aspect of our operation. We work with our clients to develop the equipment most suitable and beneficial to their needs.

What is the lead time on most orders?
Obviously, depending on the quantity and type of equipment ordered, lead time will vary. However, it can typically be expected that, including time in transit, an order of 50 units would arrive in 2 to 3 weeks.
Your purchaser should ask for clarification at the time of the order.

How does pricing compare with the rest of the industry?
Our competitors routinely shake their heads in disbelief at our pricing, quality and speed.
Our customers do the same. Please call for a quote on any equipment or reel maintenance servicing you may require.

Why are your wire flyers so affordable compared to your competitor's similar units?
Some of our more well-known competitors tend to fall into the trap of overdesigning their product. Related costs are passed on to the buyer, and the result is a complex unit that becomes quite expensive. Our competitors lose sight of the real goal: To make your wire process efficient, economical and profitable. We are able to keep our flyers affordable without sacrificing quality or performance.

What makes your wire flyers better than those of your competitors?
Our service and dedication to the customer is unmatched, evidenced by our warranty. Our flyers are designed to have minimal structural flex, with parts that resist breaking, and yet maintain their lightweight construction. Fit and finish is superior and, side by side, the amount of wobble in our competitors' product becomes alarmingly obvious. The difference is reflected in your products' consistency.

Are you the company that makes the cheap flyers?
No. There is nothing cheap about our flyers; they are inexpensive, especially when compared to similar models from other manufacturers. Efficiency of design not only reduces our cost, but increases durability, and the savings is passed on to our customers, both at time of purchase and through the life of the product. Their ease of operation, durability and low price make our products the economically responsible choice.

Are discounts available for high volume customers?
We routinely offer discounts to high volume customers. Typically, quantities of 25 or more have a discount applied, with greater discounts, in quantity increments of 25 units, added.

What is covered under the Warranty?
All of our products for sale are covered under our Warranty. You can review our Full One Year Limited Warranty by clicking here or you may download the Corel Wordperfect or MS Word compatible version.

What if we require warranty service to one or more of the units we purchase from PRECISION?
Call our service office at (315) 361-9159, and have your product serial numbers ready. For each unit requiring service, we will rush you a brand new replacement unit until the original unit has been repaired.

Is it necessary to purchase Tension Equalizers for use with a wire payoff system?
Lack of proper tension control in your process will be reflected in the quality of your product. "High-strand" can be eliminated by use of a properly fitted Tension Equalizer. Tension Equalizers are not necessary, but they certainly improve the quality of your product.

Is there support available to get our operation up to speed in the Multi-wire process?
Yes. One of our experts will personally assist your plant manager in setting up your Multi-wire operation, from Wire Payoffs selection to Tension control to bunching machine.

What sizes of reels and spools can be serviced by PRECISION?
Our state of the art, custom built hydraulic machinery can facilitate the tiny 3" spools, as well as the giant 110" Reels that our competitors can not. Our largest machine is over 14 feet tall

What is the turnaround time on reel services?
Our plant and technicians currently can fully process (straighten, clean, balance, paint and stencil) 500, average condition, 30" Rod Reels per day. We adjust our schedule and production to meet yours.

Why is it important to have reels and spools routinely cleaned / sandblasted?
Corrosion and other residues left on the surface of a reel can become attached to the surface of virgin wire and wire products. This dust will impede proper adhesion of the insulated coating to the wire.

Why is it important to have reels routinely serviced?
A poorly maintained reel can abrade and corrode virgin wire. An unbalanced or bent reel can cause uneven winding on the reel itself, further reducing your control over the quality of wire product your plant produces. Reels with knicks, "burrs" or sharp edges on the drum can break or otherwise damage the wire.

What is the importance of dynamic balancing in the wire process?
An unbalanced reel will cause uneven tension in your wire process and cause inconsistencies in your product.

How straight is "straight," at PRECISION?
We are able to boast that our tolerances are closer than new. That says it all.

Do you use heat to straighten a bent reel?
Absolutely not. When applied to metal, heat causes the material to lose strength, and the same repair will need to be performed on a more regular basis. Our specialists utilize state-of-the-art hydraulic machinery to straighten your reels and spools. We straighten reels the only way, the Right way.

Shipping reels long distances for service can be expensive. How would having PRECISION service our reels be cost effective?
Shipping can be expensive over great distances, but how does one measure the unwritten cost of using poorly maintained reels in the manufacturing process? One look at our quality, turnaround and competitive pricing, and shipping is well worth the "cost."

Are you capable of applying special lettering to newly painted reels?
Yes. Application of a custom stencil is routinely done at our facility by our skilled finishing technicians. We will use color(s) specially selected by your company, if applicable, to restore the appearance of your reels and spools to "like new."